Terms & Conditions

Terms & Conditions

Ordering Terms

Delivery / We ship worldwide

The delivery time is 2-6 working days after Billebeino has received your order. Delivery times for international orders depend on the country where the products are ordered from. All parcels are delivered to address you have given during confirmation. To avoid inconveniences please specify your address as precisely as possible.

Confirmation

Once we have received your order, we’ll send you an e-mail order confirmation. Don’t lose the order confirmation, in case you need to contact customer service.

Payment

Payments with Visa, Visa Electron and MasterCard

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider in cooperation with Finnish banks and credit institutions. In payments made with Visa, Visa Electron or MasterCard Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution.

Paytrail Oyj, business ID 2122839-7

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Collector Lasku/Osamaksu (Only for the Finnish customers)

Collector Lasku/Osamaksu -palvelulla voit maksaa ostoksiasi jopa 2000 €:n saakka.

Collector Laskulle saat korotonta* maksuaikaa aina vähintään 30 päivää ja jopa 60 päivää.
Lasku erääntyy siis maksettavaksi vasta ostopäivää seuraavaan kalenterikuukauden viimeisenä päivänä. (* Maksuaikakorko on 0 %, ensimmäiseen laskuun lisätään 2,95 ‚Ǩ laskutuspalkkio)
Voit maksaa laskun koko loppusumman eräpäivänä pois tai halutessasi voit valita 1-36 kk:n osamaksuerät. Osamaksu käynnistyy automaattisesti maksettuasi laskuun merkityn minimi osamaksuerän. Halutessasi voit maksaa myös suurempia osamaksueriä tai maksaa koko loppusumman kerralla pois.

Osamaksun korko on 1,6 % kuukaudessa, mikä vastaa 19,20 % nimellistä vuosikorkoa. Laskuun lisätään tilinhoitomaksu 2,95 ‚Ǩ kuukaudessa, jolloin todellinen vuosikorko laskettuna 1000 ‚Ǩ:n ostoksella on 21,3 %.

Valitessasi Collector Lasku/Osamaksun, saat tilaamasi tuotteet aina kotiin ennen niiden maksamista. Tämä tuo joustavuutta sekä turvallisuutta vaihtojen ja palautusten käsittelyyn.

Collector Lasku/Osamaksua voi käyttää henkilö, joka on täyttänyt 20 vuotta ja jolla on moitteettomat luottotiedot. Teemme luottotietojen tarkastuksen tilauksen yhteydessä. Myöhästyneistä maksuista ja maksamattomista laskuista veloitetaan 5 euron muistutusmaksu sekä 1,6 % kuukausikorko viivästyneeltä ajalta.
Saatte täydelliset Collector Lasku/Osamaksun ehdot seuraavista linkeistä:

Tarkemman palvelukuvauksen löydät https://www.collector.fi/henkiloasiakkaat/maksa-laskulla/
Yleiset lasku- ja tililuottoehdot löydät https://www.collector.se/upload/Partners/Agreements/SVM/Credit_terms_FI.pdf
Vakiomuotoiset Eurooppalaiset kuluttajaluottoehdot löydät https://www.collector.se/upload/Partners/Agreements/SVM/SECCI_FI.pdf

Luotonantajana toimii Collector Bank AB.

Shipping costs

Shipping fees are 6 euros in Finland. Shipping outside Finland is 15 euros.

Free shipping worldwide for all orders over 100€.

Return policy

You have the right to return the ordered products. Please note that return shipping is not free of charge unless you are returning faulty merchandise. Report the return to Billebeino’s customer service via email, contact@billebeino.com, as soon as the goods have arrived, or no later than 14 days after delivery. The products must be in saleable condition with tickets attached. The products must not be altered.

When you contact us in a case of return, please mention:

1) The order number
2) The returned items names
3) Reason for the return/exchange

Returns/exchanges outside of EU will not be accepted due to customs clearance expenses.

We guarantee that the goods you ordered are delivered as flawless product. If you receive a defective or incorrectly delivered product, please contact customer service via email: contact@billebeino.com as soon as possible. 
We will send you return instructions. Send the goods back in the same condition as you received it in conjunction with an accident or an error message. We will send you a flawless or the right product.

NOTE! Contact our customer service before you return the faulty or incorrect product delivered, so that a claim is accepted and the return postage will be paid.

No returns and no refunds on Gift Cards.

EXCHANGES

So, you received a right product but it doesn’t fit and you want to change it? We accept exchanges if the wanted product is available. In a case of exchange contact first our customer service via email: contact@billebeino.com. You will receive further instructions. The customer is responsible for the shipping fees. Be sure of the item and size which you are purchasing. Send the goods back in the same condition as you received it.

Description of our customer register

Owner

BilleBeino Clothing and Accessories Oy

contact@billebeino.com
Business ID: 2595858-1

Register name

BilleBeino’s customer register

Register purpose

BilleBeino is using the register for handling the customer relations to BilleBeino’s customers. The register is not used for BilleBeino’s direct sales marketing without the permission of the customer.

Register content

Personal information e.g.:
Name
Address
Phone number
Email
Gender

Information is never shared with a third party. You can get more information about the handling of our customer register at the above mentioned address.

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